Shipping And Delivery

Shipping and Delivery Policy

At HKR Poultry, we prioritize delivering fresh and quality products to our valued customers. Please review the following information regarding our shipping and delivery policy:

1. Order Processing Time:

• Orders placed before 2 PM on business days (Monday to Friday, excluding holidays) will be processed within 24-48 hours.
• Orders placed after 2 PM will be processed on the next business day.

2. Shipping Methods and Estimated Delivery Time:

• We offer various shipping methods, including standard ground, express, and overnight shipping.
• Estimated delivery times vary depending on the selected shipping method and delivery location. Generally, standard shipping takes 3 Days, while express and overnight shipping options are available for faster delivery.

3. Shipping Rates:

• Shipping rates are calculated based on the total weight of the order, the chosen shipping method, and the delivery location.
• Customers can view the shipping costs during the checkout process before finalizing the purchase.

4. Shipping Locations:

• We currently ship to addresses within [specific countries/regions]. Please ensure that the shipping address provided is accurate and complete to avoid delivery issues.

5. Tracking Orders:

• Once your order has been processed and shipped, a confirmation email containing tracking information will be sent to the email address provided during the purchase. Customers can track their orders using the provided tracking number.

6. Delivery Issues and Concerns:

• In case of any delivery-related issues, or delays, or if the package is lost or damaged during transit, please contact our customer service team at sales@hkrpoultry.com immediately. We are committed to resolving the matter promptly and assisting you in the best possible way.

7. Delivery Acceptance:

• Please ensure that someone is available to receive the package upon delivery. If no one is available, the courier may leave a delivery attempt notice or reschedule.

8. Holidays and Peak Seasons:

• During peak seasons or holidays, there might be delays in processing and delivery due to increased order volumes and carrier limitations. We appreciate your patience and understanding during such times.

9. International Shipping:

• For international orders, additional customs duties, taxes, or fees may apply based on the regulations of the destination country. Customers are responsible for any applicable charges.

10. Returns Due to Non-Delivery:

• If a package is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping fees may apply for resending the package.

Note: This policy is subject to change, and any updates will be reflected on our website.

For further inquiries or assistance regarding shipping and delivery, please contact our customer support team at sales@hkrpoultry.com.

Thank you for choosing HKR Poultry for your poultry needs!